Updates

Date Posted:26/05/2017

We are shocked and saddened by the atrocities committed in Manchester and London and our thoughts are with all those caught up in these tragedies.

It goes without saying that the safety and security of our customers and staff is our absolute priority.  We have therefore enhanced our security procedures and there are more of our staff both on the malls at intu Braehead and within the arena to provide a highly visible and reassuring presence for our customers.

For the events this weekend – 9th and 10th June.

- Event security and Police Scotland will be present for the duration of the events and you may be subject to a personal and/or possessions search at entry or during the event. 

- You have the right to refuse to be searched by our security team, however in this instance you will be refused entry or will be asked to leave the event. This does not exempt you from search protocol by Police Scotland. If you are refused entry or asked to leave the event you will not receive or be eligible for a refund under any circumstance.

- Avoid bringing a bag however if this essential for you it must be no more than 40cm x 40cm and it will be subject to a thorough search.

- Bags larger than 40cm x 40cm will not be allowed into the event.

We have very close working relationships with the security services and Police at both local and national levels and we are in close contact with the authorities, as you would expect. We also have well-rehearsed and flexible security plans in place to ensure intu Braehead is a safe place to be. Our retail and security staff are highly trained in surveillance techniques and we regularly rehearse and test our response procedures to serious incidents.

Please note there are no specific threats to intu Braehead, Soar or the arena but we always ask our customers to let us know if they see anything which causes them concern.

If you have any questions, please don’t hesitate to contact us here or speak to a member of our staff. They will be wearing blue jackets so they will be easy to spot.